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FAQs

What are these lockets?

Often referred to as 'Memory Lockets', 'Life Lockets' or simply 'Glass Lockets’. They are constructed of a stainless-steel surround with a glass front and back. The locket is held securely closed with magnets but a little groove in one side allows you to easily open the locket. Once open you can add back plates (often with a personal message e.g. ‘mum’ or ‘love you to the moon and back’) and tiny mini-charms, meaning the locket can be entirely personalised.

What are your products made of?

All of our lockets and chains are composed of high quality 316L stainless steel. The Gold and Rose-Gold plated have been plated using a technique referred to as PVD (physical vapour deposition) or ION plating, which produces a more durable coat. As such the lockets and chains will not tarnish or discolour. 

Our mini-charms are composed of a nickel-alloy. As they are held inside the locket, they are not in contact with the skin, and as such, do not discolour or cause irritation to anyone with a sensitivity to nickel.

Do I have to open an account?

You do not require an account to shop with us. You will be given the option of creating an account at checkout - this allows you to track your order and expedites the check out process should you shop with us again.

Payments

We accept payment through debit card, credit card or Paypal. All payments are made through a fully secure, encrypted channel. 

Delivery

Oriders over £25 are shipped for free within the UK. The shipping cost for orders under £25 is £2.95. Once received we aim to process and ship your order within 2 business days. Your order will be shipped via Royal Mail first class post. 

Returns

You may return an unwanted item within 30 days from receipt. Please contact us prior to returning an item.

If you have any questions not covered here please do not hesitate to get in touch!